COTABATO CITY – Forty five rank-and-file personnel of the Ministry of Environment, Natural Resources, and Energy (MENRE) – BARMM were equipped with skills on customer handling which will further strengthen the customer-oriented service culture in the Ministry promoting excellence in service.
The two-day Basic Customer Service Skills Training were facilitated by the Civil Service Commission for Bangsamoro Autonomous Region in Muslim Mindanao (CSC for BARMM) on March 22-23, 2021.
“Being the Ministry responsible in the exploration, utilization, management, conservation, protection and sustainable development of the region’s environment, it is incumbent upon us to establish an environment that puts premium on the interest of the people in government service in particular and the citizens in general,” said Dir. Karl Eshan O. Mabang, Director for MENRE Land Management Services, in his opening statement.
“I urge each and everyone to be proactive in our efforts to make MENRE a model of excellence in customer-oriented service and let us work to bring our services to greater heights worthy of emulation,” he added.
The training was supervised by Resource Speakers from the CSC for BARMM namely Marjorie Torrechante, Julius Kristian Villa, and Kenneth Mar Salcedo on the topics such as providing quality public service excellence and customer satisfaction, understanding and handling difficult customers and complaints, creating a service excellence environment, and building customer friendly practices.
Marjorie Torrechante started the training with an article from the 1987 Constitution of the Philippines highlighting public service excellence and that employees must at all times be accountable to serve the people with utmost responsibility, integrity, loyalty, and efficiency.
“We should serve our customers who come from different walks of life with understanding and service excellence because we owe to them why we are in the government,” Julius Kristian Villa said in one of his workshops.
“The key to strengthening quality customer service is by providing customers with excellent services,” Kenneth Mar Salcedo added.
“As we go back to our working stations, we hope for the application of your learnings and realizations from this training,” closing statement of Director for MENRE Environment Management Services Jalani Pamlian.
This training is one of the Ministry’s goals to equip its personnel with technical knowledge on its operations with professionalism.